Frequently Asked Questions for Amar Marketing
What is a promotional product?
We get asked this time and time again... a promotional product can be anything from traditional or innovative products with your branding that can be given out or given as a gift with purchase. Apparel is also another promotional representative, as it is even further exposure for the brand which can be anything from a plumber to a high corporate in banking. Branding delivers cost effective marketing and an incentive for potential clients. - Just refer to our Statistics as shown under our Why Choose Us link.
Promotional items are the most tangible for the money spent in all marketing avenues. They promote brands, events, or any innovative idea you have in place.
The most common events that you will find promotional products:
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Trade shows and Conferences
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Corporate and Event merchandise
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Point of Sale (POS) and Gift with purchase (mostly for retail purposes)
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Motivation, Incentive and recognition programs for staff and or clients
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Corporate gifts for a lasting impression
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Apparel to suit from sports teams to business attire
Promotional branded products should be useful and memorable for your end user.
What are normal production and delivery times?
The standard turnaround for any product is 7-10 days from signoff for the artwork proof. All indent stock is around 12 weeks. As a rule this is for items over 1000+ units.
How can I get my order faster?
Yes we can sometimes arrange very fast deliveries, you just need to ask. The fastest way to get your order turnaround is to supply the correct artwork format and sign the proof off ASAP once you receive it.
Can I have my order shipped to multiple addresses?
Yes you can, we have a large warehouse and dispatch system that we can send to multiple addresses, we just need you to send us the destination addresses and will take care of it from there.
What are the standard minimum order quantities?
The minimums vary from product to product, usually with headwear and apparel it's around 5 units of each, then with promotional products it can be anywhere from 20 units to 1000 depending on the product.
What are the standard setup charges?
Setups also vary; the average setup for embroidery is $35, (free when arranging 50+ items) with no charge after the initial order. All other promotional products depend on how many colours are in your logo. For example, if you were printing 2 colours on a pen it would be 2 colours = 2 films = $50 x 2.
How do I need to send my artwork? Is there a preferred format?
To produce a good quality print we require your artwork to be provided in EPS or Adobe Illustrator (CS2 or CS3) files in vector format (outlines) and all text must be converted to curves/embedded type fonts in case we or our decorators do not have the specific font that you use. We are unable to use files resaved from another format into an EPS file. Corel Draw files should be saved as an Adobe Illustrator file.
The correct file format allows us to accurately manipulate logos without any loss of quality, detail or accuracy, ensuring the best possible reproduction of your printed logo.
For embroidery we can accept jpeg as well as the other formats.
I want to change/remove artwork. Can I do that?
Yes you can change your artwork, but there can be a change out fee depending on what needs to be changed.
Can I get a proof of my artwork?
With embroidery we will send you an embroidery image of your logo so you can check the quality, size and colouring, with regards to any promotional products you will always receive an electronic proof so you can check positioning, size and print colours, you can change the proof once free of charge, then every change after that is a cost of $10 per change and re proof.
Can I get my PMS colour matched?
Majority of the time you can match your logo colours with our pms chart, please refer to the pms chart if you need help with this, please feel free to ask.  Click here to view onscreen pms chart.
Can I add, cancel or delete items on my order if I change my mind?
You may cancel or add products before signing the artwork proof. There may be a $50.00 cancellation fee.
Can I receive a pre-production sample for approval prior to my order being placed into production?
You can receive pre production samples, if it's a large indent order this is free of charge once the order is signed off, for smaller orders you can still see a pre production sample, there is a cost to this and the charge will vary depending what you want a sample of.
Am I limited to the items shown in the catalogue or can I customize my order?
We certainly entice people to think outside the box, we believe the more unusual and innovative the product is, the more it will be noticed! Our suppliers have fantastic products and a great variety and we can source small quantities too if need be we just need your theme, budget, and target market and we come to you with ideas. The team at Amar Marketing are extremely creative and come form strong marketing backgrounds, we are proactive with all our clients and strive to be unique with every product!
How do I get in touch with someone if I have a problem with my order?
We will endeavour to resolve any problems ASAP and with an outcome that brings a smile. Phone us on (09) 527 7888 or email us marketing@amar.net.nz .
What is your return policy?
We send out samples for you to view, if the products are returned to us within the timeframe specified and in exact same condition as they were sent out no charge will apply. With regards to returning dead stock or branded items, we wouldn't accept (unless there was an error on our behalf) any branded products back. This is for obvious reasons i.e. we couldn't on sell your branded products.
Can I get a sample of an item?
Yes you can, however please remember no company in NZ would stock every single item in every catalogue. Please try to remember that we and our competitors have to pay for stock we send to you so it's in our best interest to get the stock back and in good condition.
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